Privacy Policy
Last updated: 18 September 2026
This policy explains how Neighbourhood Coworking collects, uses and protects your personal information when you visit our website, get in touch, book a space, become a member or use our building.
1. Who we are
Neighbourhood Coworking is a trading name of Good Not Lucky Ltd, a company registered in England and Wales (company number 15480929). Our registered office is 48 High Lea Road, New Mills, High Peak, United Kingdom, SK22 3DP.
For the purposes of UK data protection law, Good Not Lucky Ltd is the data controller of your personal information. We are registered with the Information Commissioner's Office (ICO) under registration number ZC251425.
If you have any questions about this policy, how your information is use, or to register a data protection complaint, please contact:
Sam Doherty, Neighbourhood Coworking, 14 High Street, New Mills
Contact form: neighbourhoodco.work/contact
2. The information we collect
Depending on how you interact with us, we may collect:
Contact details: your name, email address, phone number and home address.
Business details: your company name.
Booking and membership details: the type of membership or booking, dates, and your communication with us.
Payment information: payments are processed by our payment provider. We receive confirmation of payment and limited details (such as the last four digits of your card), but we never see or store your full card details.
Building access records: our smart lock system keeps a log of when the door is unlocked and by which user account.
Wi-Fi connection records: our Wi-Fi system keeps a list of devices that have connected to the network, such as device name and identifier.
Images: photos taken at events, which we only take and share with your permission. Our indoor security camera shows a live view only (see section 4).
Website usage information: information about how you use our website, collected through cookies (see section 7).
Newsletter information: your email address and name if you sign up to our newsletter, and whether you open or click on our emails.
WhatsApp information: your name, phone number and messages if you choose to join one of our members' WhatsApp groups.
How we collect it
We collect information:
directly from you, when you fill in an enquiry, booking or membership form on our website, sign up to our newsletter, email or message us, or join a WhatsApp group;
automatically, when you use our website, our door access system or our Wi-Fi;
from our payment provider when you make a payment.
3. How we use your information and our lawful basis
UK data protection law requires us to have a lawful basis for each way we use your information.
| What we use it for | Lawful basis |
|---|---|
| Responding to your enquiries | Legitimate interests: to answer questions from people interested in our space |
| Managing bookings and memberships, including giving you building and Wi-Fi access | Contract: to provide the services you have booked |
| Sending you service emails about your membership, bookings, the building or changes to our terms | Contract and legitimate interests: to run the space and keep members informed |
| Taking payments and keeping financial records | Contract and legal obligation: to meet tax and accounting requirements |
| Sending our email newsletter | Consent: you can unsubscribe at any time |
| Adding you to a members' WhatsApp group | Consent: joining is optional and you can leave at any time |
| Taking and sharing photos of you at events | Consent: we always ask first |
| Keeping door access logs and Wi-Fi device records, and using a live-view security camera | Legitimate interests: to keep the space, our members and their belongings safe |
| Understanding how our website is used (analytics cookies) | Consent: given through our cookie banner |
| Automating our admin, for example passing form responses into our internal systems | Contract and legitimate interests: to run the business efficiently |
Where we rely on legitimate interests, we have considered your rights and believe our use is proportionate and something you would reasonably expect. You can object at any time (see section 8).
We do not sell your information, and we do not make decisions about you using solely automated processing.
4. Security camera
We have an alarm system with an indoor camera covering the entrance area and the downstairs desks.
The camera provides a live view only. We do not have a subscription, so footage is not recorded or stored, and snapshot capture is turned off.
Only Neighbourhood staff can view the live feed.
We use it solely for the security of the building, members and their property.
Signs in the space let you know the camera is in use.
5. Photos and social media
We sometimes take photos at events. We always ask your permission before taking or sharing a photo of you.
With your permission, we may share photos on:
our Instagram and Facebook pages;
our email newsletter;
our Google Business Profile.
You can withdraw your permission at any time by contacting us. We will remove the photo from our channels where we are able to. Content that has already been shared or copied by others on social media may be outside our control.
6. Who we share your information with
We only share your information where necessary. We never share member details with other members, with one exception: if you join a members' WhatsApp group, other people in that group will be able to see your name and phone number.
We use trusted third-party providers (known as processors) to help run our business. They only use your information on our instructions:
| Type of provider | What they do for us |
|---|---|
| Website platform and hosting provider | Hosts our website and provides website analytics |
| Online form provider | Runs our enquiry, booking and membership forms |
| Email marketing provider | Sends our email newsletter |
| Email and document storage provider | Email, document storage and internal record keeping |
| Workflow automation provider | Connects our systems to automate admin tasks |
| Project management provider | Internal task and project management |
| Payment provider | Processes payments |
| Accounting software provider | Accounting and invoicing |
| Smart lock provider | Smart lock door access |
| Wi-Fi provider | Wi-Fi network |
| Alarm and security camera provider | Alarm and security camera |
| Appiontment booking provider | Tour booking system |
Some services are provided by companies that act as independent controllers of your information, and their own privacy policies apply:
Meta: WhatsApp, Instagram and Facebook
Google: Google Maps (embedded on our contact page) and Google Business Profile
We may also share information if required by law, for example with HM Revenue & Customs, the police or our professional advisers.
International transfers
Some of our providers are based in, or store data in, countries outside the UK, including the United States and the European Economic Area.
Where your information is transferred outside the UK, we make sure it is protected by one of the following:
UK adequacy regulations, for example for the EEA, or the UK–US Data Bridge where the provider is certified;
the ICO's International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep your information
| Information | How long we keep it |
|---|---|
| Enquiries that don't lead to a booking | 12 months from your last contact |
| Booking records | 2 years from the booking date |
| Membership and financial records | 6 years after your membership ends, to meet legal and accounting requirements |
| Newsletter subscription | Until you unsubscribe |
| Photos | Until you withdraw your consent, or we no longer need them |
| WhatsApp group membership | Until you leave the group, or your membership ends |
| Door access logs and Wi-Fi device records | For as long as these systems retain them by default. We remove your access when your membership ends |
| Security camera | Not recorded or stored |
When information is no longer needed, we securely delete it.
8. Cookies
Cookies are small text files stored on your device when you visit a website.
Essential cookies are needed for our website to work, for example to remember your cookie choices and keep the site secure. These don't need your consent.
Analytics cookies are used by Squarespace's built-in analytics. They help us understand how visitors use our site, such as which pages are visited. We only set these if you accept them through our cookie banner.
Third-party cookies: our contact page includes an embedded Google Map, and Google may set cookies when the map loads. Our embedded forms software may also use cookies needed for the forms to work.
You can change your cookie choices at any time using the cookie settings link on our website, or through your browser settings. Blocking some cookies may affect how the site works.
For more detail, see Squarespace's cookie policy and Google's privacy policy.
9. Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including:
password-protected accounts with two-factor authentication where available;
limiting access to your information to Sam and Laura Doherty;
using reputable providers with strong security standards.
10. Your rights
Under UK data protection law you have the right to:
access the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information;
ask us to restrict how we use your information;
object to us using your information where we rely on legitimate interests;
ask us to transfer your information to you or another organisation (data portability);
withdraw your consent at any time, where we rely on consent. This won't affect anything we did before you withdrew it.
Some of these rights only apply in certain circumstances. To make a request, use our contact form. There is usually no charge, and we will respond within one month.
11. Complaints
If you have a concern about how we use your information, please contact us first and we will do our best to put things right.
You also have the right to complain to the Information Commissioner's Office:
Website: ico.org.uk/make-a-complaint
Phone: 0303 123 1113
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.